Introduction
Acozy Haven("we," "us," or "our") operates an online shop for premium home essentials — bedding, bath, rugs, curtains, and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you browse our catalog, create an account, place orders, or otherwise use our website and related services (collectively, the "Services"). By using the Services, you agree to this policy. If you do not agree, please do not use the Services.
Information we collect
- Account information: name, email address, phone number, password (stored securely), and profile details you choose to provide.
- Order and delivery information: shipping address, Ghana region, order items, quantities, payment method selection, and order history.
- Cart and wishlist data: products you save, add to cart, or purchase, including variant selections.
- Payment-related data: when you pay via Paystack, we receive limited transaction metadata (such as payment status and reference)—not full payment card numbers, which are handled by Paystack.
- Usage and device data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP where permitted.
- Communications: content of support requests, feedback, and correspondence with us about orders or products.
How we use your information
- Provide, operate, and improve the Services.
- Process orders, arrange delivery, and send order confirmations and status updates.
- Create and manage accounts; authenticate users; and prevent fraud and abuse.
- Process payments through our payment partners and fulfil cash-on-delivery orders where offered.
- Send service-related notices and security alerts, and (where allowed) marketing—you may opt out of marketing where applicable.
- Analyze usage in aggregate to improve performance, product selection, and user experience.
- Comply with legal obligations and enforce our terms.
Information sharing
We do not sell your personal information. We may share information with: (1) service providers who assist us (e.g., Paystack for payments, email delivery, hosting, analytics) under contracts that require appropriate protection; (2) delivery partners as needed to fulfil your order; (3) professional advisers when required; (4) law enforcement or regulators when we believe disclosure is necessary to comply with law or protect rights, safety, and security; and (5) a successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy or equivalent protections.
Data security
We implement technical and organizational measures designed to protect your information. No method of transmission or storage is 100% secure. For more on how we approach security, see our Security page.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export certain personal data, or to object to or restrict certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise applicable rights, contact us using the details below. We will respond in line with applicable law.
Cookies
We and our partners may use cookies and similar technologies to remember preferences, keep you signed in, maintain your cart and wishlist, measure performance, and improve the Services. You can control cookies through your browser settings; disabling cookies may affect functionality.
International transfers
We may process information in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Children's privacy
The Services are not directed to children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes may be communicated through the Services or by email where appropriate.
Contact us
Questions about this Privacy Policy? Contact us at support@acozyhaven.com.